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Simple troubleshooting Steps to Fix QuickBooks Error Code 12007

QuickBooks is an innovative bookkeeping and accounting software that helps millions of small and mid-sized business users meet their goals. In order to make the most of this software and increase productivity, users must ensure that they regularly update it. But since QuickBooks is a computer software, an error may occur at any time – even while downloading QuickBooks updates. One of the most common errors that users face while downloading updates on QuickBooks products, including QuickBooks basic payroll service, is QuickBooks Error code 12007.

If you too have received QuickBooks Update Error Code 12007, this blog post will help you resolve it. Also, this blog post is created to offer you an understanding of this error as well as the reasons for its occurrence.

Related article: How to Fix the QuickBooks Error 12029?

Explanation of QuickBooks Error 12007

The QuickBooks Error 12007 generally shows up on your computer due to a QB update timeout. There might as well be other reasons, for example, the software doesn’t have access to the server. This error may show up when QB can’t connect to the internet. Your browser, antivirus, or firewall may be causing an issue and preventing QB to connect to the internet. This error mostly occurs when users try to download payroll or QuickBooks updates.

QuickBooks Error Code 12007 - Screenshot

What causes QuickBooks error code 12007?

One or more of the following causes can lead to QuickBooks Error 12007:

  • Your computer security software such as antivirus and firewall are not letting QuickBooks connect to the internet.
  • Network timed out while downloading QuickBooks payroll updates
  • Incorrect SSL settings
  • You are using a browser that’s not by QuickBooks
  • Dropped internet loss.

See Also: How to Overcome QuickBooks Error Code 6189, 816?

How to Fix QuickBooks Error Code 12007?

Following are the steps to fix QuickBooks Error 12007:

Step 1: Troubleshooting the Internal QuickBooks Desktop, computer, and Internet issues

firewall and antivurs defender configure-screenshot
  • The very first step is to check for any computer updates. Install all available updates
  • And then Update your QuickBooks Desktop to the latest release
  • Followed by checking Internet latency and find out if there are any dropped internet packets
  • After that, Upgrade Internet explorer and make it your default browser. It should be noted that this step is necessary as QuickBooks works best with internet explorer browser
  • Check and correct your SSL Settings
  • Check Internet Firewall and Internet Security settings and allow QuickBooks connections.
  • Once the above steps are completes, the user can restart your computer.

Read Also: How to Fix QuickBooks Payroll Update Error Code 15215?

Step 2: Modify QuickBooks Updates

  • Repeat step 1
  • Now, unplug your Wireless router/Internet plug and see the internet latency
  • After that the user needs to open QuickBooks and then go to company file
  • And then, press Ctrl+K keys on your keyboard
  • After which a new window will pop up
  • Also, click Edit option
  • Un-check the Open Payroll Setup option 
  • The user will have to wait while the Payroll Updates goes and the procedure ends on its own.

Step 3: Troubleshoot QuickBooks payroll Update services

  • First of all you need to check your Internet set-up in QuickBooks desktop from the Internet options menu.
  • After that validate your computer Internet speed is OK.
  • Now click on Next and then choose Advanced connection settings.
  • Navigate to the display the Internet properties window and click on Advanced tab.
  • Now verify that you have checked SSL 2.0 and SSL 3.0 options.
Internet Options Settings - Screenshot
  • Choose Apply and OK button.
  • After that close your all tabs and reboot your QuickBooks
  • Finally try to update the Quickbooks payroll services.

You may also like: Troubleshooting Steps for QuickBooks Error C=1304

Step 4: Reset the Program’s Update Settings

By resetting QuickBooks updates settings can really help you with the updating process and troubleshoot the error.

  • Open your QuickBooks desktop and Click on Help button.
  • After that click on Update Now tab.
  • Now go to the Reset Update checkbox and hit a click on the Get Updates button.
Update QuickBooks desktop (Screenshot)
  • Now check that if the updates are installing now.

Step 5: Resetting Internet web browser

  • For this, the user needs to open the internet browser and then select the tools
  • After that, select the internet options
  • Also, run the advanced tab and click on reset tab
  • Then, the default settings will be applied by the internet browser
  • Lastly, the user needs to click on OK tab and then reboot the system

See Also: How to Set up QuickBooks Desktop on a Mac using Parallels?

Step 6: Opening Windows in safe mode with networking

safe mode with networking

In case the user is facing the issue again, then he/she needs to try opening the windows in the safe mode and then check whether the error is dissolved or not. Opening windows in safe mode with networking, would resolve the issue up to a great extent.

Step 7: Checking the internet explorer settings

  • The user needs to first close QuickBooks and open internet explorer
  • And then select tools and click on internet settings
  • Also, open the security tab and then click on globe icon and then set the security level at the medium high
  • After that, the user needs to open the connection tab, in case the user hasn’t used the dial up node on the system, then he/she needs to select the never dial a connection option. In case he/she used it then choose the correct ISP and select OK
  • The next step is to select LAN settings options and ensure that automatically detect settings option is marked, and also check that use a proxy server option is marked or not
Automatically Detect Settings checkbox - Screenshot
  • Now, the user needs to open the advanced tab and then click on restore advanced settings and then under the settings, find the Use TLS 1.2 option and ensure that this option is select
  • Followed by selecting ok and saving the changes and close internet explorer
  • The last step is to reboot the system and try to update QuickBooks

Read this also: How to Resolve QuickBooks Error 3140?

Final Words..!

We hope that the above-mentioned troubleshooting steps help you fix QuickBooks Error code 12007. In case the issue persists, even after trying the provided steps, you can call our 24×7 QuickBooks enterprise customer support team at 1(844)521-0490.


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