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Learn how to Resolve a problem verifying your payroll subscription

Want to learn the right set of steps to fix the issue that appears when verifying payroll subscription in QuickBooks? If yes, then this article is definitely what you are looking for. This can also be termed as QuickBooks payroll error PS036. This is a very common error that can be experienced by the payroll users, and it appears on the screen due to a handful of reasons. If the user tries to update the payroll to the latest tax table, then experiencing this error is very much common.

It appears on the screen with a warning message “Error message: Error code PS036 can’t verify your payroll subscription and can’t help you to get the new update”.

QuickBooks payroll error PS036 - Screenshot Image

To know the exact causes behind the occurrence of QuickBooks error code PS036, along with the possible solutions, we recommend the user to read this article till the end. However, an alternate for the same can be to get in touch with our team of professionals and our support team might provide the user with immediate assistance.

Reasons behind QuickBooks payroll error PS036

The user can face issue related to verifying the payroll subscription in QuickBooks, due to the following reasons.

  • One of the most common reason can be invalid EIN number
  • Another common reason can be if the windows being used doesn’t support the version of QuickBooks
  • The user can also face similar issue when the QuickBooks company file is damaged
  • Or if the QuickBooks application file paysub.ini is corrupted or damage
  • The user will also face similar issue if the payroll subscription is expired
  • Incorrect service key can be another valid reason
  • Or if the company file’s PSID is incorrect, then the user can face such an error

You may see: How to Fix the QuickBooks Sync Manager Error?

What steps can be performed to fix the QuickBooks payroll error PS036?

The user can try performing the below set of steps to fix the verifying payroll subscription issue.

Step 1: Verifying the QuickBooks payroll subscription

  • The very first step is to download and install the latest version of QuickBooks desktop and the tax table release 
  • After that, open QuickBooks and log in to the payroll service account
  • The next step is to head to the employee tab and also my payroll services and account or billing information
Account or Billing Information - Screenshot
  • The user will then have to type in the login credentials and choose sign in tab
  • Once done with that, the user should reboot the system and again download the updates
  • Open QuickBooks and verify whether the issue is fixed or not

In case the user is trying to deposit, direct paychecks for the company, then it is suggested to avoid performing the said steps.

Step 2: Changing the name of the paysub.ini file

  • At first, the user should choose my computer and also click on organize
  • Once done with that, the user should click on folder and search option and then select view tab
  • The next step is to click on hidden files and folders and also choose show hidden files, folders, and drivers option
Windows 10 Hidden Items - Screenshot
  • The user will then have to choose apply tab and also click on ok tab
  • After that, move back to the my computer and in the search bar, find the paystub
  • The user will now have to right click the paysub.ini file and also choose the rename option
  • Change the name to .old from .ini
  • Perform the same steps for all the files found
  • And this might resolve the issue up to some extent

See Also: How to Repair QuickBooks Desktop for Windows?

Wrapping up!

At the end of this article, we hope that the information discussed in above might be of some help in fixing the QuickBooks payroll subscription verification issue. However, if for some reason, you continue to face the same issue, then in that scenario, do not think much in contacting our QuickBooks error support team right away at 1-844-521-0490. Our team professionals will ensure to provide the user with the best QuickBooks services possible.


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