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Ended into QuickBooks error code 12002 and don’t know how to get rid of it? Need not to worry, as reading this article till the end would surely help. This error can be seen with an error message “A network timeout that is preventing QuickBooks from accessing the server”. It is basically seen when the QuickBooks software is unable to use the internet connection. The user can end up in such an error due to slow internet connection or network timeout. Another situation when such an error appears can be when the software user tries to update the QuickBooks payroll.

QuickBooks Error Code 12002 - Screenshot Image

In this article, we will be discussing the causes of QuickBooks error code 12002 and also the right fixes to implement. Thus, if you are interested in finding the right solution to such an error, then reading this article till the end is suggested. However, the user can also contact our professionals at 1-844-521-0490, and let our technical support team handle the issue.

What causes QuickBooks error code 12002?

The user can end up in such an error due to the following reasons:

  • One of the basic causes can be if the QuickBooks isn’t able to access the server as there is a network timeout.
  • Another factor causing such an error can be poor internet connection, as mentioned earlier.
  • The user can also end up in such an error if the internet explorer isn’t set as the default browser.
  • Or if the internet security or firewall is causing the issue for the connection.

You can also see: How to Resolve QuickBooks Won’t Open Error?

Methods to fix the QuickBooks error code 12002

The user can perform the below stated steps to successfully fix the QuickBooks error code 12002. Let us have a look:

Method 1: Update QuickBooks desktop

Update QuickBooks Desktop - Screenshot 1
  • The very first step is to get help and choose an internet connection setup
  • Now, use the internet connection settings of the system to establish a connection when the application accesses the internet
  • The user should now click on next tab
  • And also update the QuickBooks software
    • For this, the user should choose the file tab and choose update
    • Choose the update now tab for QuickBooks 2006 and earlier versions
    • The next step is to choose the file and update tab
    • And also select the update now tab for QuickBooks 2008 and later versions.

Method 2: Setting up an internet connection

  • In this process, the user should first open QuickBooks and move to the help menu and check the internet connection set up.
  • After that, the user should click on the internet connection setup.
Internet connections setup - Screenshot
  • And also click on next and done
  • The last step is to update the application and check if the error is resolved.

Read it also: How to Rectify QuickBooks Error QBWC1085?

Method 3: Verify the internet explorer settings

  • At first, the user should close QuickBooks and also open the internet explorer
  • Now, choose tools and then select the internet option
  • The next step is to select the security setting and also ensure that the security setting is set to medium high
Medium High Settings in Internet Options - Screenshot
  • Once done with that, the user should click on the globe icon and also choose content tab
  • The user should ensure that the content advisor tab is enabled
  • And also click on the connection tab and perform the steps
    • The very first step is to choose never a dial connection
    • And ensure that the user has opted for the right ISP and click on ok tab
    • The next step is to select the LAN setting tab
    • And also check if the automatically detect settings checkbox is enabled
    • The user should now check if the use a proxy server is disabled
    • If the user come across the port 80, then it is suggested to uncheck the box
    • Also, click on ok tab
  • Select the advanced tab
    • Click on the restore advanced setting option
    • And also, look for use TLS 1.0 and USE TLS 1.1 and use TLS 1.2
    • The user should ensure that the 1.0 one is checked and the other two are unchecked
QB TLS Internet Options - Screenshot
  • After that close the internet option and also click on OK tab
  • The next step is to shut down the internet explorer and also reboot the system.
  • The user should now open QuickBooks and update it again.

Method 4: Resetting updates settings in internet options

Reset or Restore Defaults, under the Advanced tab - Screenshot
  • The very first step is to click on the update now tab
  • And then select reset update checkbox
  • The user should now click on get updates and in case the updates fail, then the user should follow the steps below:
    • the user should first click on the advanced setting option
    • and then, find the use TLS 1.0, USE TLS 1.1, and USE TLS 1.2
    • ensure that TLS 1.1 is checked and the rest are unchecked.

See Also: How to Repair QuickBooks Error Code 6175?


Coming to the end of the article, it is expected that the user might be able to successfully fix the QuickBooks payroll error 12002. If in case the error persists, then in that case, the user can get in touch with our team professionals right away at 1-844-521-0490, and our QuickBooks desktop error support team will be more than happy to fix the issue from its root cause. We are a team of technically sound professionals who work round the clock to provide the best possible support services immediately.


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