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Landed into QuickBooks error code 3371 and status code 11118 and don’t know what to eliminate it? In that case, this article will help you in getting rid of the issue from its root cause. The QuickBooks error code 3371 can be experienced in case the QuickBooks accounting software reconfigures the system or also if the user setup the company file for the very first time. The user can also face such an error if the entitlementdata store.ecml file is damaged. This file contains the license properties of the software. The user can see the following error message on the screen “QuickBooks Error Code 3371 – Could not initialize license properties”. Other than the above-mentioned error message, the user can see the below stated warning signs:
• Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
• Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
• Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.
As a result of such an error, the software might not be able to sync the license properties every time when the software is opened. To know more about such an error, we recommend the user to go through the post till the end. Or contact our team professionals at 1(844)521-0490 and let them eliminate the issue completely.


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What is QuickBooks Error 3371 Status Code 11118?

No doubt, this error might interrupt you to do any work and also can be a frustrating one for you. When you wish to activate or open QuickBooks desktop , you may see one of the following error message on your screen:

Could not initialize license properties. Error 3371: QuickBooks could not load the license data.

Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data.

Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data.

Generally, these error may be caused by missing or damaged files. The file damage is most probable to occur due to improper shutdown, while the software is open. There can be various other facts related to this error code 3371.

The error code might come up with an error message stating:

QuickBooks Error Code Code 3371 - Screenshot
Error 3371 Message: QuickBooks could not load the license data. This may be caused by missing or damaged files. For troubleshooting steps, note the error and type the following in a web browser window: www.quickbooks.com/support/register.html

Another Dialog box can also be seen when the user clicks on the “OK” button, It’ll show QuickBooks Fatal Error with the message.

QuickBooks Error 3371 status code 11118 - Screenshot
QuickBooks has encountered a problem on startup. This may be due to an invalid software license. insert the QuickBooks CD into your computer and then reinstall the software. If you encounter the problem again, contact technical Support.

Clicking on “OK” button once again will simply just close the window.

Also See: What are the Solutions of QuickBooks error code 3003?

Factors leading to QuickBooks Error Code 3371

Intuit makes it mandatory for the users to keep license information stored on the hard drive, and by any chance the user loses the info, file, or license data get corrupted, missing or damaged, this error is surely going to trouble the user.

While the user attempts to clone the information on the C:/ drive into another hard drive that is new, this type of error can appear. In such a situation, the user will require to delete entitlement file. Also, re-enter the license information to get rid of the issue without any further mess.

Following are some factors that may lead the QuickBooks error code 3371 in your system:

  • Missing File Qbregistration.dat: The installation file basically contains the license info that is stored on your hard drive, and if this files gets damaged somehow, then it is probable to get this type of error. Intuit tries to spot this particular file, whenever it is active.
  • Damaged or lost MSXML component: Talking about MSXML, it is one of the vital components offered by Microsoft, and is required by QB desktop for running on the system. If by any means this essential file gets damaged, then it becomes extremely difficult for the users to accessing the QB accounting software.
  • Interruption of Anti-Virus program might also end up in this type of issue.
  • When the user makes an attempt to start up the file without saving it before, the probability to encounter this error increases.
  • Crash com error can also be one of the causes behind the occurrence of this error code.
  • QuickBooks error code 80029c4a can also be one of the causes behind this error.
  • Incomplete windows update can lead to this error.

Points to remember

  1. The user is required to ensure that he/she has updated the Windows to the latest version. In case the latest windows updates are not installed, then the QuickBooks desktop installation can fail or become damaged. The user can install windows updates by:
    • Clicking on windows logo
    • And then selecting all programs, also clicking on windows update
    • After that install QuickBooks
  2. Another point to be remembered is to check whether you windows operating system is corrupted or not.

Signs and Symptoms of QuickBooks error 3371

The user can try to identify the issue using the below signs and symptoms. Let us have a look:

  • In case the system experiences repeated hanging/freezing issues.
  • Or if the software crashes whenever you attempt to open it.
  • In case the user gets notified of a mysterious HTML file
  • Or the user is unable to open the company file in QuickBooks
  • At the time of the cloning process from C:\ drive to another new hard drive the error pops up

Read also: How to Fix QuickBooks error code 20?

Solution Methods of QuickBooks Error 3371 Status Code 11118

The Infographic attached below will provide you with a quick glance of the process of fixing the QuickBooks error 3371 status code 11118. However, we have also stated below the elaborated manual steps to be followed, in order to tackle the error code with much ease.

Troubleshooting of QuickBooks Error Code 3371 - Infographic

After exploring the above Infographic the user can checkout the potential manual solution steps to easily resolve the QuickBooks Error 3371:

Method 1: Delete the Ecml File

  • To begin with, the user will be needed to press the “window+R” keys on your keyboard.
  • After that, a window will appear on the screen. And then Enter (or copy and paste) here C:\ProgramData\Intuit\Entitlement Client\v8
Fix Error 3371 - Entitlement Client 2 - Screenshot
  • Now, the user will be able to spot Window explorer as the next location.
  • Moving ahead, the user will be needed to remove the ecml file. After that right click and select Delete option.
  • Once done with that, close the window option.
  • After completing the above step, Run QuickBooks, and then Register the product again. And it is expected that this error would end with this method, or else move to the next process.
Fix Error 3371 - Entitlement Client - Screenshot

Method 2: Update your Windows OS

If your window is obsolete, or upgrades aren’t installed, the error might persist even after carrying out the steps above. In such a case, the user will be required to follow the steps below:

  • In this method, the user will have to click on the “Windows” or “Start” button.
  • And then, click again to Check for updates.
Update the Windows 10 (Check for updates) - Screenshot
  • After the successful update, reinstall QuickBooks desktop again.

In case the problem still exists, the steps below might help.

  1. Fix common installation errors using the QuickBooks component repair tool
  2. Perform a clean install of QuickBooks desktop

Read this also: How to fix QuickBooks restore failed issue?

Method 3: Perform a Clean Install

QuickBooks Clean Install Tool Utility - Screenshot
  • In case none of the methods worked in your favor, then try out the third method, and Install the latest Windows update.
  • After that click on the “All Program” tab => “Windows Update” options respectively.
  • The next step is to finish the Upgrades of all the windows updates and get ready to set-up QuickBooks software.
  • For resolving those errors, follow the aforementioned steps which are described as:

Method 4: Run the QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool - QB Tools Hub - Screenshot
  • Let the tool run and detect the problem. [Note: This process will take take up to 20 minutes.]
  • Once the tool finishes the task just restart your PC.

Read it also: How to Fix the QuickBooks Install Error Code 1601?

Method 5: Run Quick Fix my Program from the QuickBooks Tool Hub

Download the QuickBooks Tool Hub - Screenshot
Program Problems tab in QuickBooks Tool Hub - Screenshot
  • Hit a click on OK button.
  • Finally open your QuickBooks and open your data file.

This tool will automatically resolve license, validation, and registration errors in QuickBooks desktop to recreate the damage file.

Method 6: Change the name of your Entitlement File

For Windows XP users
  • The Windows XP user are supposed to click on the Start tab and then select Run.
  • After that, enter the path, in order to spot the Entitlement DataStore.ecml file: “C: Documents and Settings AllUsersApplication DataIntuitEntitlemeny Clientv2″.
  • The next step is to click on OK tab.
  • And to end the process, the user can rename the Entitlement DataStore.ecml file.
For Windows 7 users
  • Now the Windows 7 users will have to move to the C:ProgramDataIntuitEntitlement Clientv*
  • After that, the user will have to rename the Entitlement file.
  • When the user will open QuickBooks, it will automatically create a new file for the user.
  • In case the user is unable to see the program data folder, then the below steps can be followed to unhide the same.
    • The user will have to follow the path Computer > Select Organize > Choose Folder > Search options.
    • And then click on the hidden files and folders
    • To end the process, the user will have to open the QuickBooks to check if the QuickBooks error 3371 is fixed or not.

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Method 7: Run the 3371 error fix from the QuickBooks tool hub

Step 1: Download the QuickBooks tool hub
  • The very first step is to close QuickBooks
  • And then download the latest version of QuickBooks tool hub (14.0.0). The user needs to save the file where it can be accessed easily.
  • After that, open the file downloaded (QuickBooksToolsHub.exe)
  • Followed by, carrying out the on screen steps to install and agree to the terms and conditions
  • The next step is to, double click the icon on the windows desktop to open the tool hub
QuickBooks Tool Hub - Logo
Step 2: From Tool Hub, run the 3371 error fix
  • In this, the user needs to select the installation issues from the QuickBooks tool hub
  • And then select 3371 error fix
  • After that choose OK button
  • And lastly, start QuickBooks desktop and open the data file

Method 8: Close all the running applications

  • At first, the user needs to close the QuickBooks software
  • After that close all running QuickBooks processes
  • The next step is to access the run window by hitting the win +R tabs
  • Now, enter C:\ProgramData\Intuit\Entitlement Client\ v8(or v6) in the Run window, and along with that hit on OK.
  • The user should then open task manager by pressing Ctrl + shift + esc
  • And also move to the processes tab and also look for the QBW32.exe process
  • Once done with that select the process tab and hit the end task option
  • The user should now remove the ecml file and open QuickBooks to check if the issue is resolved

Method 9: Remove any Junk Files

  • Start with pressing Windows + R
  • And select This PC
  • Now, choose properties tab
  • Followed by clicking on disk cleanup
  • The next step is to select clean system files
  • And also click on ok tab, and also select delete files option

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Still need help?

Coming to the end of the article, it is believed that the above stated steps might be enough to fix the QuickBooks error code 3371 and status code 11118. But if the error continues, then talking to a team of experts at +1-844-521-0490 can help. Give us a call and let our technically sound professionals help you in eliminating the errors from its root cause.


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